Frequently Asked Questions

Safety Protocols

• Members, guests and employees will be screened for COVID-19 symptoms and temperature checked upon entry to the center.
• Members and guests must wear face coverings over their nose and mouth when not exercising and in common areas. Face coverings can be removed while exercising. Please continue to maintain social distance of 6-feet at all times.
• Extra signs throughout the facility will reinforce hand-washing.

How we are responding to symptoms, exposure or a positive COVID-19 Test

• We immediately follow up with members or employees to gather more information.
• Affected areas of the center are cleaned and sanitized.
• Contact tracing is conducted for everyone who self-reports they tested positive.
• Notifications are sent to anyone identified as having come in close contact† with someone who reports a positive COVID test result.
• Quarantines are required in alignment with Illinois Department of Public Health and CDC guidelines and member must complete the center questionnaire to verify safe return to center activity.

†Close contact: Someone who was within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period starting from 2 days before illness onset (or for asymptomatic patients, 2 day prior to test specimen collection) until the time the patient is isolated.

Cleaning Protocols

• We will follow Centers for Disease Control and Prevention guidelines for cleaning.
• Cleaning crews will adhere to a continuous disinfection schedule.
• We will have an enhanced after-hours cleaning and disinfecting process.
• Extra sanitizer wipes will be available for member cleaning of equipment before and after every use.
• Extra signs throughout the facility will reinforce the cleaning of equipment.

Physical Distancing

• Capacity restrictions will be in place based on state and local government guidelines.
• Equipment limitations will encourage physical distancing.
• Extra signs and space markings throughout the facility will reinforce physical distancing guidelines.
• Locker availability will be modified to encourage spacing.

Will the pools be open for use?

• Pools are available for use by reservation only.
• Face coverings must be worn in the pool areas at all times.
• Face coverings can be removed when you are exercising in the pools.

Lap Pool

• Limited to 5 participants at a time.
• Members can sign up for 60-minute time slots and each time slot will start on the hour.

Therapy Pool

• Limited to 14 participants at a time.
• Members can sign up for a 60-minute time slot for open use.

Will the saunas, steam rooms, and whirlpools be available?

• The saunas, steam rooms, and whirlpools will be closed. We will continually monitor Restore IL and CDC guidelines to provide updates regarding the opening of the saunas, steam rooms, and whirlpools.

Will there be personal training and nutritional coaching?

• One-on-one training services will continue to be available.
• Please contact the center, or your personal trainer directly to schedule an appointment.

Are you offering Group Exercise Classes?

• Indoor land group exercise classes will resume on Monday, January 18
• Aquatic group exercise classes will resume on Tuesday, January 19.

Classes have resumed with the following restrictions:

• Members must wear face coverings over their nose and mouth when not exercising and in common areas.
• Face coverings can be removed while exercising.
• Six feet of physical distance between each class participant.
• Maximum of 14 participants per land or aquatic class. (*unless otherwise noted)
• Registration required via our mobile app or by calling 815.754.1098.
• Must arrive on time to ensure entrance or spot may be forfeited.
• Click here to view our group exercise schedule.

Will the locker rooms and showers be open?

• Showers will be closed until further notice for general use.
• At this time locker rooms can only be used for the following:
• General bathroom use
• Clothing storage in lockers
• Rinsing off before and after pool use

Will the childcare area be available?

• Childcare area remains closed until further notice.
• We will share further updates through Facebook and email.

**Any of the aforementioned could be extended to meet updated CDC guidelines or Restore IL state mandates.

Learn more at the Member Services desk, call 815.754.1098 or complete our contact form here.